Ramli88 Terms & Conditions – Malaysia Platform Usage Policy

1Acceptance of Terms of Use

Welcome to Ramli88. This Terms & Conditions document ("Terms") governs your use of the website, application, and all services provided by Ramli88 ("Platform", "us", "Ramli88"). By accessing or using any part of the Ramli88 Platform, you ("Member", "user", "you") agree to be fully bound by these Terms.

These Terms are to be read together with Ramli88's Privacy Policy and Responsible Gaming Policy, all of which collectively form a comprehensive agreement between you and Ramli88. The Malay version is the official version for users in Malaysia.

2Member Eligibility & Account Registration

To register a Ramli88 account, you must meet all of the following requirements:

• A Malaysian citizen or permanent resident aged 18 years or above at the time of registration.
• Never been declared bankrupt or currently subject to bankruptcy proceedings.
• Have never previously been banned from using Ramli88's services due to a Terms violation.
• Register using personal information that is truthful, accurate, and up to date.
• Provide a valid Malaysian phone number and a reachable email address.

One Account Per User: Each individual is permitted to hold only one active account on Ramli88. Owning multiple accounts ("multi-accounting") is a serious violation that will result in the closure of all associated accounts and the freezing of any existing balances. This includes registering using the name of a spouse, family member, or anyone sharing the same IP address or device.

Ramli88 reserves the right to request identity verification at any time to ensure that all information provided is accurate and valid.

3Deposits, Withdrawals & Payment Methods

Accepted Deposit Methods: Ramli88 accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet (TNG)
• DuitNow (direct transfer via phone number or ID)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX Internet Banking (Maybank2u, CIMB Clicks, RHB Now, Bank Islam, and other Malaysian banks)

Withdrawal Conditions:

• The minimum withdrawal amount is RM50 per request.
• The withdrawal method must match or correspond to the deposit method used.
• Your first withdrawal requires complete identity verification (KYC) before it can be processed.
• Processing times: Standard members — 1 to 24 hours; VIP Elite members — within 1 hour; Diamond members — within 15 minutes.
• All withdrawals are subject to Ramli88's standard security checks.

All deposits and withdrawals are processed in Malaysian Ringgit (MYR). Ramli88 does not charge any hidden fees for standard transactions; however, your payment provider may apply their own charges in accordance with their policies.

4Bonus & Promotion Terms

All bonuses and promotions offered by Ramli88 — including the Welcome Bonus, cashback, free spins, poker rakeback, and birthday rewards — are subject to the specific terms and conditions stated on each offer. The general conditions applicable to all Ramli88 promotions are as follows:

• Bonuses may only be claimed once unless stated otherwise in the relevant promotion's terms.
• Any bonus with a rollover (wagering requirement) must be fully met before any bonus funds or winnings derived from those bonus funds may be withdrawn.
• Ramli88's standard rollover requirement ranges from 1x to 25x depending on the bonus type — check the promotions page for details specific to each offer.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• Ramli88 reserves the right to void any related bonuses and winnings if there is evidence of abuse, fraud, or any attempt to manipulate the system.

Ramli88 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. However, bonuses already credited to a member's account will be honoured in accordance with the terms in place at the time of crediting.

5Game Rules

All games available on Ramli88 — including slots, Sports Betting (Malaysia Super League, EPL, badminton, e-sports), Texas Hold'em poker, roulette, and Live Casino — must be played in accordance with the rules set for each game category.

• Sports Betting: All bets are considered final once accepted by the system. Any bet placed after a match has started may be voided at Ramli88's discretion. Displayed odds are for reference purposes and are subject to change until the bet is confirmed.
• Slots: Slots game results are final and cannot be disputed once a round is complete. Our RNG (Random Number Generator) is certified by an accredited independent audit body.
• Poker: Rude conduct, offensive language, or any attempt to collude with other players at the same table is strictly prohibited.
• Live Casino: The dealer's announced decision is final. Any technical disruption during gameplay will be resolved based on the recorded system logs.

Ramli88 employs advanced protective software to detect fraud attempts, the use of bots or automated tools, and any form of game manipulation. Any account found to be using such methods will be closed immediately without compensation.

6Account Security & Password

You are solely responsible for keeping your Ramli88 account login credentials — including your username and password — confidential. Ramli88 will never ask for your password via email, phone, or WhatsApp.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols, at least 8 characters long.
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your account after every session, especially when using a public or shared device.
• Enable two-factor authentication (2FA) for an added layer of security.
• Report to Ramli88 support immediately if you suspect your account has been accessed without authorisation.

7Account Closure & Suspension Policy

Ramli88 reserves the right to close or suspend any account without prior notice under the following circumstances:

• Fraud, misrepresentation, or submission of falsified documents during registration or KYC verification.
• Ownership of multiple accounts (multi-accounting).
• Attempting to exploit technical errors, system bugs, or in-game glitches.
• Money laundering or suspicious financial activity.
• Bonus abuse — claiming bonuses unfairly through methods that go against the spirit of the promotion.
• Violation of Malaysian law or any related court order.
• Abusive or threatening behaviour directed at Ramli88 support staff.

Members may also close their own account at any time by contacting Ramli88 support. In the case of a voluntary closure, any remaining balance (after deducting bonuses with unfulfilled rollover requirements) will be processed for withdrawal within 3 to 5 business days.

8Identity Verification (KYC)

As part of Ramli88's commitment to security and compliance with anti-money laundering laws, we may request identity verification documents from members at any time, particularly when:

• Making your first withdrawal or any withdrawal exceeding RM1,000.
• Unusual account activity that is inconsistent with normal usage patterns.
• Our security system has flagged your account for review.
• Requesting an increase to deposit or withdrawal limits.

Documents that may be requested include: a copy of your MyKad (front and back), recent bank statements (3 months), or proof of ownership of the payment method used. All documents are submitted through secure channels and stored in accordance with Ramli88's Privacy Policy.

Failure to provide the requested documents within the stipulated timeframe may result in withdrawal suspension or account suspension until the verification process is complete.

9Responsible Gaming

Ramli88 genuinely cares about the wellbeing of every member. Betting should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. Ramli88 provides the following self-control tools to help you play responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings.
• Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Permanently close your account with a long-term self-exclusion option (6 months, 1 year, or permanent).
• Reality Check: Set a session time reminder to notify you how long you have been playing in your current session.

For more information on the responsible gaming tools and resources provided by Ramli88, please visit the Responsible Gaming us.

10Ramli88 Liability Limits

To the extent permitted by applicable Malaysian law, Ramli88 shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our Platform, including but not limited to:

• Service interruptions due to scheduled or unscheduled system maintenance.
• Delays in deposit or withdrawal processing due to third-party failures (payment providers, banks).
• Financial losses resulting from betting decisions made by the member.
• Unauthorised access to a member's account resulting from the member's failure to safeguard their login credentials.

In all circumstances, Ramli88's maximum liability to any member is limited to the total amount deposited by that member within the 30 days preceding the claim.

11Amendments to Terms & Conditions

Ramli88 reserves the right to amend, update, or replace any part of these Terms at any time based on business needs, regulatory changes, or operational requirements. When amendments are made:

• The "Updated" date at the top of this document will be revised to reflect the latest version.
• Members will be notified of significant amendments via in-platform notifications or email.
• Your continued use of the Ramli88 Platform after any amendments take effect will be considered acceptance of the revised terms.
• If you disagree with any changes made, you have the right to close your account before those changes take effect.

We encourage members to review this Terms & Conditions page periodically to stay informed of the latest terms governing your use of the Ramli88 Platform.

12Contact Us

If you have any questions, concerns, or complaints regarding Ramli88's Terms & Conditions, our team is ready to assist you through the following channels:

For formal complaints, please send an email with the subject line "Formal Complaint – [Account Number]" to support@ramli88.bet. We are committed to responding to all formal complaints within 3 business days.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through our support channels will be referred to the appropriate Malaysian court jurisdiction.